Continuing to manage your investments

A letter to our investors

The COVID-19 outbreak is obviously a source of concern for you and your family. In these uncertain times, I want to reassure you that we at M&G remain focused on our business of managing your investments for the long term.

You are in experienced hands

Our experience is critical at a time of particular fluctuation in global markets. Right now, all our investment teams are working hard to look after your money: acting responsibly and managing risk during this period of market upheaval.

Continuing to manage your investments

We have rigorous plans in place for disruptive circumstances and it will be no surprise that these plans have been activated so we can continue to manage your investments.

We appreciate that some of you may have important questions for us over the coming days and weeks. Rest assured that we remain committed to providing you with a service that fully supports you. I would like to ask for your patience if it takes us longer than usual to respond during what is a very busy period.

Keeping in touch with your investments

If you have internet access there is a great deal of information available on our website that may help answer any questions you have about your investments with us.

By visiting us online you can:

  • Read M&G’s latest perspectives on how COVID-19 is shaping markets from our fund management team in our COVID-19 information hub
  • Take a look at our online Help Centre for links to practical guides and forms, as well as answers to common questions we often get asked
  • Access websites to help find a financial adviser

If you haven’t already, you can also register for our online My Account service where you can access valuations on your M&G investments, view your transaction history or change your personal details in just a few clicks.

Please remember, that as always, the value of any fund’s assets will go down as well as up. This will cause the value of your investment to fall as well as rise and you may get back less than you originally invested.

Our focus as a company is to help you achieve your investment goals. We will continue to do our utmost, and I would like to thank my colleagues who are working as hard as ever during this challenging period.

I would like to thank you too for your continued support, and extend my best wishes to you and your family, from all of us at M&G.