Contact us

  • Call us
  • Email us
  • Write to us
  • Complaints
 

Customer Relations

0800 390 390

If you have a query regarding your M&G investments, Customer Relations can be contacted from 08:00 to 18:00, Monday to Friday and from 09:00 to 13:00 on Saturday.

Investment Helpline

0800 389 8600

If you would like further information on a new or additional investment, or want to read more about our products and services, call us from 08:00 to 18:00 Monday to Friday and from 09:00 to 13:00 on Saturday.

Website enquiries

0800 316 6570

For queries related to the website call us from 08:00 to 18:00 Monday to Friday and 09:00 to 13:00 on Saturday.

From outside the UK

+44 1268 448 031

You can contact our Customer Relations team from 08:00 to 18:00 (UK time) Monday to Friday, and from 09:00 to 13:00 (UK time) on Saturday.

 

All calls are free within the UK. For your security and to improve the quality of our service we may record and monitor telephone calls. Existing customers will require their M&G client reference. Failure to provide this will affect your ability to transact with us.

Contact us by post


If you'd prefer to get in touch by post, our address is:

M&G Customer Relations,

PO Box 9039

Chelmsford

CM99 2XG


If you’re an existing customer, quote your name, M&G Client Reference and sign any written communication to M&G. Failure to provide this may affect our ability to correspond with you. 

Complaints

 

At M&G we will always do our best to treat you the way you want to be treated but we acknowledge that sometimes we will not get it right.


We will deal with all complaints in accordance with our Customer Complaints Charter


Customer Relations can be contacted on 0800 390 390 from 08:00 to 18:00, Monday to Friday and from 09:00 to 13:00 on Saturday.


If you prefer to write to us please send it to:

Complaints
The M&G Group
PO Box 9039
Chelmsford
CM99 2XG


View our complaints report. Data is published in accordance with the Financial Conduct Authority regulations.


All calls are free within the UK. For your security and to improve the quality of our service we may record and monitor telephone calls. Existing customers will require their M&G client reference. Failure to provide this will affect your ability to transact with us.


Please be aware of the Financial Ombudsman Service that can be used free of charge. You will need to give us a chance to respond to your complaint before using them but we will inform you further of your rights with our correspondence.


Their contact details can be found here