Use of our website
We only collect statistical data concerning visitors to our website including which type of browser was used, when and which page or file was requested and from which websites visitors to our site were referred.
No connection is established to an individual visitor. In particular we do not obtain the IP addresses of the visitors of our website. It is neither possible for us, nor in our interest to draw up personal user profiles.
Handling your data
With the exception of the secure area you can visit our website without revealing any information about yourself. Information disclosed to us at registration, which may include name, company and Company address and email address will be used to provide you with access to the secure area of the site and to keep you informed of products or services by post and email that may be of interest. In the event that the data is not provided you will not be able to access these services. We will keep your information only for as long as is necessary for the reasons given above, after which it will be deleted.
Your information will be processed using automated and electronic means and security measures will be observed in order to prevent the loss, illicit or improper use of such information.
When collecting, processing and using your information, we endeavour to comply with the legal provisions on data protection as best we can. All of the persons we employ are obliged to maintain data secrecy and they receive regular training in handling personal information.
Involvement of service providers
If we use service providers to carry out work for our company, they are obliged by contract to comply with all relevant legal provisions and our own data protection standards. Please contact us if you would like further details. The information that we collect from you may be transferred onto our Customer Relationship Management System, which is an internet based system based in the US and operated by Salesforce.com Inc. Salesforce.com Inc is obliged by contract to adhere to applicable EU data protection regulations.
We will inform you of our products or services that may be of interest to you only if you have given your express permission for the information to be used for advertising purposes. If you do not wish to receive any information from our company thereafter you can inform us at any time. Simply send an e-mail to firstname.lastname@example.org with the reference ‘data protection change of consent. This will be recorded in our database and from then on you will receive no more advertising.
Forwarding of data
We may disclose your information to our service providers in order for them to fulfil their subcontracted obligations in respect of the purposes specified. We will not provide your information to any other organisations.
In exceptional cases we may be forced by law or regulation to forward personal information to public-sector bodies but will only do so where this is a statutory requirement.
Information on stored data
We will be pleased at any time to answer any questions relating to the personal information we have stored for you. Just send us an e-mail to email@example.com with the reference ‘data protection query’. A written notification will then be sent to the postal address we have recorded for you.
Rights in respect of data
You can exercise your legal rights in respect of your personal data, including rights to access, rectify, cancel or oppose the processing of your personal data by writing to firstname.lastname@example.org.
Suggestions for improvement, complaints
We strive to improve our service in the interest of our customers. Should you have any suggestions for improvement regarding data protection or want to lodge a complaint, please contact our Data Protection Officer who will deal with your concerns or proposals for improvement in confidence. Simply send an e-mail to email@example.com with the reference ‘data protection query.’
Laurence Pountney Hill,