Ensuring your information is kept up to date
At M&G we have a regulatory obligation to ensure the information we hold on organisations we do business with, including any associated parties, is up to date. This means we may have to contact you if something needs updating on your file. If we require information from you, we will email you from either of the following email addresses:
We may also ask that you log in to our due diligence portal to review the request and respond. The portal URL is https://outreach.mandg.com/
- Existing investor
- New Investor
- Complaints
Charities Helpline & Dealing
Call us:
0800 917 4472
(09:00 - 17:00 weekdays)
Please call this line if you already invest in an M&G fund and need help with the following:
- Place deals
- Valuations and post-sales enquiries
- Check your transaction history
- Change mandate details on behalf of your charity
- Raising contract notes
- Dealing or price-related queries
For security purposes and to improve the quality of our service, we may record and randomly monitor telephone calls. Before we help you with your enquiry, we will ask you to identify yourself.
All calls are free within the UK. For your security and to improve the quality of our service we may record and monitor telephone calls. Existing customers will require their M&G client reference. Failure to provide this will affect your ability to transact with us.
Email us:
You can contact us at info@mandg.co.uk
When contacting us by email, we suggest that you don’t include any sensitive information to protect your security. Where you’ve requested a reply, we aim to respond to all emails within three business days.
Write to us:
M&G Charity Department
PO Box 9038
Chelmsford
CM99 2XF
The value and income from a fund's assets will go down as well as up. This will cause the value of your investment to fall as well as rise and you may get back less than you originally invested. We are unable to give financial advice. If you are unsure about the suitability of your investment, speak to your financial adviser.
Charities Sales team
Please contact one of the M&G Charities Sales team if you’re interested in investing in any M&G fund on behalf of your charity or foundation.
Richard Macey, Director of Charities
020 8162 3623
(08:00 - 16:30 weekdays)
Liam Webb, Sales Associate, M&G Charities
020 8162 1651
(08:30 – 17:00 weekdays)
All calls are free within the UK. For your security and to improve the quality of our service we may record and monitor telephone calls.
When contacting us by email, we suggest that you don’t include any sensitive information to protect your security. Where you’ve requested a reply, we aim to respond to all emails within three business days.
The value and income from a fund's assets will go down as well as up. This will cause the value of your investment to fall as well as rise and you may get back less than you originally invested. We are unable to give financial advice. If you are unsure about the suitability of your investment, speak to your financial adviser.
Complaints process
We’re sorry you’ve had cause to complain to M&G. Your business is important to us and we endeavour to resolve any concerns fairly, effectively and promptly.
At M&G we will always do our best to treat you the way you want to be treated but we acknowledge that sometimes we will not get it right.
We will deal with all complaints in accordance with our Customer Complaints Charter.
Making a complaint
If you have a complaint about any aspect of the provision of service to you, you may make the complaint directly to us, either by writing, telephoning or e-mailing. All relevant details should be set out clearly. Complaints may be addressed to your Client Director or the M&G Chief Executive.
In addition to engaging with your Client Director in the normal manner, you can contact us by writing to M&G, 10 Fenchurch Avenue, London EC3M 5AG or by calling us free on 0800 328 3192 from 09:00 - 17:00, Monday to Friday. For your protection calls may be recorded.
You can contact us by phone 09:00 to 17:00, Monday to Friday on: 0800 917 4472
Or via email:
When contacting us by email, we suggest that you don't include any sensitive information to protect your security.
If you prefer to write to us please send it to:
Complaints
Customer Relations
PO Box 9038
Chelmsford
CM99 2XF
Our commitment
At M&G, we take all complaints seriously and commit to the following actions upon receipt of a complaint:
- We endeavour to acknowledge any complaint within 5 working days.
- If we are unable to resolve your complaint within four weeks of receipt, we will send you a written update explaining why we are not in a position to resolve your complaint and an indication of when we will make further contact.
- If your complaint has still not been resolved within eight weeks of receipt, we will send you a response explaining why we are still not in a position to make a final response, giving reasons for the further delay with an indication of when you will hear further details from us.
View our complaints report. Data is published in accordance with the Financial Conduct Authority regulations.
All calls are free within the UK. For your security and to improve the quality of our service we may record and monitor telephone calls. Existing customers will require their M&G client reference. Failure to provide this will affect your ability to transact with us.
Please be aware of the Financial Ombudsman Service that can be used free of charge by some Charities – Please visit the Financial Ombudsman Service website to see if the Charity is eligible to use the service. You will need to give us a chance to respond to your complaint before using them but we will inform you further of your rights with our correspondence. Their contact details can be found here.
The value and income from a fund's assets will go down as well as up. This will cause the value of your investment to fall as well as rise and you may get back less than you originally invested. We are unable to give financial advice. If you are unsure about the suitability of your investment, speak to your financial adviser.