The information in this site is intended for authorised charities in the United Kingdom only. 

The website is operated by M&G Securities Limited on behalf of itself, Charities Investment Managers Limited and the Trustees of Charibond. M&G Securities Limited is the managing agent for Charities Investment Managers Limited and the fund manager of Charibond.

The information provided is directed at authorised charities in the United Kingdom and is not to be regarded as an offer to buy or sell, securities or investments. Charibond is available for investment by registered charities in the United Kingdom allowed to invest in common investment funds.

Please click the appropriate button to the right to confirm that you are an authorised charity and wish to continue.

Audience

Complaint reporting

Your business is important to us and we endeavour to resolve any complaints fairly, effectively and promptly. If you need to raise a complaint with us you can do so by calling us on 0800 328 3192 or writing to Customer Relations, The M&G Group, PO Box 9039, Chelmsford CM99 2XG.

Below is our Complaints Report for the period from 1 January to 30 June 2019. This data is published in accordance with the Financial Conduct Authority regulations.

Complaints publication report

Firm Name: M&G Securities Limited

Period covered in this report: 1 January – 30 June 2019

Number of complaints opened by business volume
Product/ service grouping Intermediation (within the reporting period) Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened
Investments 1.70 per 1000 sales or equivalent transactions 921 941 42% 56% 42% General administration/ customer service