The information in this site is intended for Investment Professionals only. 

The information contained in these pages must not be used or relied upon by private investors. We recommend that you read our 'Terms & Conditions' before browsing the site.

Please click the appropriate button to the right to confirm whether or not you are an Investment Professional and wish to continue.

Audience

Contact us

Contact us by email, phone or post with any questions.

Contact Us

  • Call Us
  • Email
  • Write to us
  • Complaints
 

Contact us by telephone (for general enquiries)

Financial Adviser Helpline

0800 328 3191

(08:00 - 18:00 Monday to Friday)

Call us for:

  • Valuations and post-sales enquiries
  • Agency and commission queries

For security purposes and to improve the quality of our service, we may record and randomly monitor telephone calls.

Before we help you with your enquiry, we will ask you to:

  • Identify yourself
  • Give us your firm’s FCA number
  • Confirm selected information relating to our mutual customer

 

Dealing line

0800 328 3196

(08:00 - 18:00 Monday to Friday)

Call us for:

  • Dealing instructions
  • Raising contract notes
  • Dealing or price-related queries

Website Helpline

0800 316 6570

(08:00 - 18:00 Monday to Friday, 09:00 - 13:00 Saturdays)

Call us for:

  • Any queries on our website

Contact us by post


If you'd prefer to get in touch by post, our address is:

M&G Customer Relations,

The M&G Group,

PO Box 9039,

Chelmsford

CM99 2XG


If you're and existing customer, quote your name, M&G Client Reference and sign any written communication to M&G. Failure to provide this may affect our ability to correspond with you.

Complaints

If you have a complaint
We are sorry that you have had cause to complain to M&G. Your business is important to us and we endeavour to resolve any concerns fairly, effectively and promptly.


Making a complaint

If you have a complaint about any aspect of the provision of service to you, you may make the complaint directly to us, either by writing, telephoning, faxing or e-mailing.


All relevant details should be set out clearly. Complaints may be addressed to your usual M&G contact, the M&G Chief Executive or:


Complaints

The M&G Group

PO Box 9039

Chelmsford

CM99 2XG


Or via email

info@mandg.co.uk


In addition, you can call use free on 0800 328 3192 (bold number) from 09:00 to 17:00, Monday to Friday.


For your security and to improve the quality of our service we may record and monitor telephone calls.


When you contact us by email, we strongly suggest that you don’t include any sensitive information (including your client's reference number) to protect the security of you and your client.


Our commitment

At M&G, we take all complaints seriously and commit to the following actions upon receipt of a complaint:


- We endeavour to acknowledge any complaint within five working days.

- If we are unable to resolve your complaint within four weeks of receipt, we will send you a written update explaining why we are not in a position to resolve your complaint and an indication of when we will make further contact.

- If your complaint has still not been resolved within eight weeks of receipt we will send you a response explaining why we are still not in a position to make a final response, giving reasons for the further delay with an indication of when you will hear further details from us.


Investigating your complaint within M&G

Your complaint will be investigated by a dedicated member of staff who was not directly involved in the matter that is the subject of your complaint. We will ensure that an employee of appropriate seniority who is independent of the matter commences an investigation. We will also, where possible, take the appropriate action to prevent reoccurrence.


If you telephone us during our investigation and the member of staff handling your complaint is not available, then another member of our team will be more than happy to help you.


The value of the fund's assets will go down as well as up. This will cause the value of your investment to fall as well as rise and you may get back less than you originally invested.
This website is for Investment Professionals only. Not for onward distribution to any other type of client. No other persons should rely on the information contained on this website. Content should therefore be shared responsibly with other investment professionals.