The information in this site is intended for Investment Professionals only. 

The information contained in these pages must not be used or relied upon by private investors. We recommend that you read our 'Terms & Conditions' before browsing the site.

Please click the appropriate button to the right to confirm whether or not you are an Investment Professional and wish to continue.


Contact us

Contact us by email, phone or post with any questions.

Contact Us

  • Call Us
  • Email
  • Write to us
  • Complaints

Contact us by telephone (for general enquiries)

Financial Adviser Helpline

0800 328 3191

(08:00 - 18:00 Monday to Friday)

Call us for:

  • Valuations and post-sales enquiries
  • Agency and commission queries

For security purposes and to improve the quality of our service, we may record and randomly monitor telephone calls.

Before we help you with your enquiry, we will ask you to:

  • Identify yourself
  • Give us your firm’s FCA number
  • Confirm selected information relating to our mutual customer


Dealing line

0800 328 3196

(08:00 - 18:00 Monday to Friday)

Call us for:

  • Dealing instructions
  • Raising contract notes
  • Dealing or price-related queries

Website Helpline

0800 316 6570

(08:00 - 18:00 Monday to Friday, 09:00 - 13:00 Saturdays)

Call us for:

  • Any queries on our website

Contact us by post

If you'd prefer to get in touch by post, our address is:

M&G Customer Relations,

The M&G Group,

PO Box 9039,


CM99 2XG

If you're and existing customer, quote your name, M&G Client Reference and sign any written communication to M&G. Failure to provide this may affect our ability to correspond with you.


At M&G we will always do our best to treat you the way you want to be treated but we acknowledge that sometimes we will not get it right. Please raise your complaint using one of the contact methods below:

You can contact us by phone 09:00 – 17:00, Monday to Friday on:

0800 328 3192

If you prefer to write to us please send it to:


The M&G Group

PO Box 9039


CM99 2XG

Or via email

When you contact us by email, we strongly suggest that you don’t include any sensitive information (including your client's reference number) to protect the security of you and your client.

The value of the fund's assets will go down as well as up. This will cause the value of your investment to fall as well as rise and you may get back less than you originally invested.
This website is for Investment Professionals only. Not for onward distribution to any other type of client. No other persons should rely on the information contained on this website. Content should therefore be shared responsibly with other investment professionals.