Sterling Class X shares carry a reducing withdrawal fee (referred to as exit charge in the KIID) regardless of whether they were purchased by a lump sum or a monthly payment. This applies to shares sold, switched or transferred out within five years from the date of the original investment.
When investments are made by monthly Direct Debit the fee applies to each individual payment. This fee does not apply to shares acquired on the reinvestment of income (including tax reclaimed).
Should withdrawal fees be applicable to your investment and you wish to know whether there are any outstanding on your holding please contact us via email at firstname.lastname@example.org or by calling our Customer Relations team free on 0800 390 390. We are open from 8.00am to 6.00pm Monday to Friday and from 9.00am to 1.00pm on Saturday. For security purposes and to improve the quality of our service, we may record and monitor telephone calls. You will require your M&G client reference. Failure to provide this will affect your ability to transact with us.
Please note: Information contained within an email cannot be guaranteed as secure. When corresponding with M&G via email, we advise that you do not include any sensitive information such as your account or debit card details. Where required we will respond within 24 hours (excluding weekends and Bank Holidays).
|Withdrawal before the stated anniversary of purchase:
|| Deduction from the value