Contact M&G

  • Call us
  • Email us
  • Write to us
 

Important information: Tax year end 2014/2015 opening times

 

Please note that due to the Easter bank holiday, our opening hours will be different to usual.

To make an investment, or if you would like further information on an additional investment, call:

 

Investment Helpline: 0800 389 8600

  • Our telephone lines are open from 8.00 to 6.00pm on Saturday 4 April 2015
    Lines will be closed on Friday 3 April 2015, Sunday 5 April 2015 and Monday 6 April 2015

(All calls are free within the UK. For your security and to improve the quality of our service we may record and monitor telephone calls. Existing customers will require their M&G client reference. Failure to provide this will affect your ability to transact with us.)

 

  • ISA and Junior ISA applications received through the post before midnight on Sunday 5 April 2015 will be processed within the 2014/2015 tax year

Please note that there will be no postal deliveries to M&G on Friday 3 April 2015 and Sunday 5 April 2015. However, there will be two scheduled postal deliveries to M&G early on Saturday 4 April 2015

 

  • Hand-delivered ISA and Junior ISA applications can be received into M&G at our Adams House office, open 24 hours, (see address below) on Friday 3 April 2015, Saturday 4 April 2015 and Sunday 5 April 2015. All other M&G offices will be closed on these dates

The M&G Group
Adams House
2 Springfield Lyons Approach
Chelmsford
CM2 5LG

 

  • Online ISA and Junior ISA investments for the 2014/2015 tax year made via ‘My Account’ will be processed until 11.30pm on Sunday 5 April 2015

Customer Relations

0800 390 390

If you have a query regarding your M&G investments, Customer Relations can be contacted from 8.00am to 6.00pm, Monday to Friday and from 9.00am to 1.00pm on Saturday.

Investment Helpline

0800 389 8600

If you would like further information on a new or additional investment, or want to read more about our products and services, call us from 8.00am to 6.00pm Monday to Friday and from 9.00am to 1.00pm on Saturday.

Website enquiries

0800 316 6570

For queries related to the website call us from 8.00am to 6.00pm Monday to Friday and 9.00am to 1.00pm on Saturday.

Minicom textphone

0800 917 2295

If you have hearing difficulties, you can contact us on minicom from 9.00am to 5.00pm, Monday to Friday.

From outside the UK

+44 1268 448 031

You can contact our Customer Relations team from 8.00am to 6.00pm (UK time) Monday to Friday, and from 9.00am to 1.00pm (UK time) on Saturday.

All calls are free within the UK. For your security and to improve the quality of our service we may record and monitor telephone calls. Existing customers will require their M&G client reference. Failure to provide this will affect your ability to transact with us.

Contact us by post


If you'd prefer to get in touch by post, our address is:

M&G Customer Relations,

Freepost RLTZ-JCHJ-THJB

PO Box 9039

Chelmsford

CM99 2XG


If you’re an existing customer, quote your name, M&G Client Reference and sign any written communication to M&G. Failure to provide this may affect our ability to correspond with you. 

Need further information?