Contact M&G

  • Call us
  • Email us
  • Write to us
  • Complaints

Customer Relations

0800 390 390

If you have a query regarding your M&G investments, Customer Relations can be contacted from 8.00am to 6.00pm, Monday to Friday and from 9.00am to 1.00pm on Saturday.

Investment Helpline

0800 389 8600

If you would like further information on a new or additional investment, or want to read more about our products and services, call us from 8.00am to 6.00pm Monday to Friday and from 9.00am to 1.00pm on Saturday.

Website enquiries

0800 316 6570

For queries related to the website call us from 8.00am to 6.00pm Monday to Friday and 9.00am to 1.00pm on Saturday.

Minicom textphone

0800 917 2295

If you have hearing difficulties, you can contact us on minicom from 9.00am to 5.00pm, Monday to Friday.

From outside the UK

+44 1268 448 031

You can contact our Customer Relations team from 8.00am to 6.00pm (UK time) Monday to Friday, and from 9.00am to 1.00pm (UK time) on Saturday.

All calls are free within the UK. For your security and to improve the quality of our service we may record and monitor telephone calls. Existing customers will require their M&G client reference. Failure to provide this will affect your ability to transact with us.

Contact us by post

If you'd prefer to get in touch by post, our address is:

M&G Customer Relations,

PO Box 9039


CM99 2XG

If you’re an existing customer, quote your name, M&G Client Reference and sign any written communication to M&G. Failure to provide this may affect our ability to correspond with you. 

Make a complaint

We are sorry you’ve had cause to complain to M&G. Your concerns are important to us and we endeavour to resolve any concerns fairly, effectively and promptly.

Our commitment

We will attempt to resolve your complaint by telephone within 72 hours, however, for more complex complaints that require further investigation:

  • We will send you a written acknowledgement or full resolution of your complaint within five business days of receipt.
  • If we are unable to resolve your complaint within four weeks of receipt, we will send you a letter explaining why we are not in a position to resolve your complaint and an indication of when we will make further contact.
  • If your complaint has still not been resolved within eight weeks of receipt we will send you:
    a) A letter explaining why we have still not resolved your complaint with an indication of when you will hear further details from us, and
    b) Details of your right to refer your complaint to the Financial Ombudsman Service.

The Financial Ombudsman Service

The Financial Ombudsman Service provides a free, independent and unbiased assessment of complaints referred to it. We generally regard the Ombudsman’s findings as binding. You are, however, still able to take private legal action if you do not agree with the Ombudsman’s conclusion.

Contact details

In order to make a complaint, please contact us using one of the following methods:

By phone:

Within the UK: 0800 328 3192
Outside the UK: + 44 1268 448 031

All calls are free within the UK. Lines are open from 8.00am to 6.00pm, Monday to Friday and 9.00am-1.00pm on Saturday. Calls may be recorded for your protection.

By post:

Customer Relations
The M&G Group
PO Box 9039
CM99 2XG