0800 390 390
If you have a query regarding your M&G investments, Customer Relations can be contacted from 8.00am to 6.00pm, Monday to Friday and from 9.00am to 1.00pm on Saturday.
0800 389 8600
If you would like further information on a new or additional investment, or want to read more about our products and services, call us from 8.00am to 6.00pm Monday to Friday and from 9.00am to 1.00pm on Saturday.
0800 316 6570
For queries related to the website call us from 8.00am to 6.00pm Monday to Friday and 9.00am to 1.00pm on Saturday.
0800 917 2295
If you have hearing difficulties, you can contact us on minicom from 9.00am to 5.00pm, Monday to Friday.
From outside the UK
+44 1268 448 031
You can contact our Customer Relations team from 8.00am to 6.00pm (UK time) Monday to Friday, and from 9.00am to 1.00pm (UK time) on Saturday.
All calls are free within the UK. For your security and to improve the quality of our service we may record and monitor telephone calls. Existing customers will require their M&G client reference. Failure to provide this will affect your ability to transact with us.
Contact us by post
If you'd prefer to get in touch by post, our address is:
M&G Customer Relations,
PO Box 9039
If you’re an existing customer, quote your name, M&G Client Reference and sign any written communication to M&G. Failure to provide this may affect our ability to correspond with you.
Make a complaint
We are sorry you’ve had cause to complain to M&G. Your concerns are important to us and we
endeavour to resolve any concerns fairly, effectively and promptly.
We will attempt to resolve your complaint by telephone within 24 hours, however, for more complex complaints that require further investigation:
- We will send you a written acknowledgement or full resolution of your complaint within five business days of receipt.
- If we are unable to resolve your complaint within four weeks of receipt, we will send you a letter explaining why we are not in a position to resolve your complaint and an indication of when we will make further contact.
- If your complaint has still not been resolved within eight weeks of receipt we will send you:
a) A letter explaining why we have still not resolved your complaint with an indication of when you will hear further details from us, and
b) Details of your right to refer your complaint to the Financial Ombudsman Service.
The Financial Ombudsman Service
The Financial Ombudsman Service provides a free, independent and
unbiased assessment of complaints referred to it. We generally
regard the Ombudsman’s findings as binding. You are, however, still
able to take private legal action if you do not agree with the
In order to make a complaint,
please contact us using one of the
Within the UK: 0800 328 3192
Outside the UK: + 44 1268 448 031
All calls are free within the UK. Lines
are open from 8.00am to 6.00pm,
Monday to Friday and 9.00am-1.00pm
on Saturday. Calls may be recorded for
The M&G Group
PO Box 9039