How can we help?

Welcome to our help section. Here you can download or simply refer to some handy help sheets that may assist you to use our website. You can also find answers to some of the queries we are asked on a more frequent basis.

Please click on one of the following categories to access the help sheets that you require. Please note that all of the documents on this page will open in a new window and you will require Adobe Acrobat to view them. 

 

Helpsheets

Website help sheets (for PC users)
Website help sheets (for MAC users)
‘My Account’ help sheet
General Queries help sheet  


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Website help sheets for PC users

1. Finding your browser type and version (383 KB)
2. Finding your operating system (510 KB)
3. What are cookies and why does M&G use them? (141 KB)
4. How to set M&G as a trusted site (506 KB)
5. Clearing your cache - what is it and how do you do it? (634 KB)
6. Pop up blockers – what are they and how does M&G use them? (281 KB)


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Website help sheets for MAC users

1. Finding your browser type and version (453 KB)
2. Finding your operating system (270 KB)
3. What are cookies and why does M&G use them? (141 KB)
4. How to set M&G as a trusted site (901 KB)
5. Clearing your cache - what is it and how do you do it? (749 KB)


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‘My Account’ help sheets


1. Registering – verification of information error message (1 MB)
2. Logging in – forgotten internet ID (323 KB)
3. Logging in – forgotten PIN (460 KB)
4. Logging in – log in details are incorrect message (347 KB)
5. Logging in – PIN has been disabled are several attempts to log in (347 KB)


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General queries


1. Frequently asked questions (392 KB)


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I just want to

 

Issued by M&G Securities Limited and M&G Financial Services Limited which are subsidiaries of M&G Limited. M&G Limited is incorporated and registered in England. Registered Office: Laurence Pountney Hill, London, EC4R 0HH. Registered in England No. 1048359. Registered for VAT, number GB 235 3237 81. Both M&G Securities Limited and M&G Financial Services Limited are authorised and regulated by the Financial Services Authority and provide ISAs and other investments. M&G Securities Limited is registered on the FSA's register, No. 122057 (www.fsa.gov.uk/register - opens new window). Registered Office Laurence Pountney Hill, London, EC4R 0HH. Registered in England No. 90776. M&G Financial Services Limited is registered on the FSA's register, No. 122058 (www.fsa.gov.uk/register - opens new window). Registered Office Laurence Pountney Hill, London, EC4R 0HH. Registered in England No. 923891. Both companies are registered for VAT, number 235323781.